Best service is kinda responsive in terms of customer support and they even willing to remotely access your music workstation to troubleshoot. Can u imagine the disruption of workflow due to such minor issue? That's why for me, no more license dongle base softwares (software or sample developers out there, you know whom i'm referring to.=p). Then you'll gonna purchase online for new replacement or even send back for warranty claim which might take days or even weeks (depending on which country you're from). Once the mechanism detects that the presence of the USB license dongle isn't there (due to lost, misplaced or even faulty), then the software won't work.
EDon't forget that for USB license dongle base softwares, they have a verification mechanism to verify that the USB license dongle is always plugged in before starting up the software.
